Every business has unhappy customers. Most people view complaining customers as a negative thing and something that can impact the success of their business, But more and more enlightened companies are discovering that there are many benefits to truly listening to what your customers say. This usually takes the form of customer complaint management.
Being proactive in the realm of customer complaints and utilizing a complaints management system, means that you will continually be able to be ahead of the game rather than fighting from behind. It is a … [Read the rest]